Legal
Refund & Cancellation Policy
Last updated: September 13, 2026
1. Scope
This policy applies to payments made directly to VIEQAN for professional services or digital deliverables unless a signed proposal, statement of work, order form, or other written agreement states different terms.
2. Before work starts
If a client cancels before VIEQAN has started billable work or incurred non-recoverable third-party costs, amounts paid for work not yet performed may be refundable, subject to any clearly disclosed reservation or setup fee in the applicable agreement.
3. Work already performed
Fees for completed work, consumed service time, delivered milestones, approved expenses, and non-recoverable third-party costs are generally not refundable. If a project is cancelled after work begins, VIEQAN may provide a final accounting for work completed and any remaining balance or refundable amount.
4. Defects and service issues
If a deliverable materially fails to match the agreed scope, contact VIEQAN promptly. Depending on the agreement and applicable law, an appropriate remedy may include correction, re-performance, replacement, service credit, partial refund, or another mutually agreed remedy.
5. Consumer rights
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable Philippine consumer-protection laws or other mandatory law.
6. How to request a review
Email visnu@vieqan.com with the client or project name, payment reference, amount, date, and reason for the request. VIEQAN will review the applicable agreement, work completed, and any mandatory legal remedies before responding.